Return Policy

Return Eligibility

We want you to be completely satisfied with your purchase of natural laundry care products. If you are not satisfied, you may return eligible items within 30 days of purchase for a refund or exchange.

Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in its original packaging
• The item must be in the same condition as when you received it
• You must have proof of purchase (receipt or order confirmation)
• The item must not be damaged due to misuse or negligence

Non-Returnable Items

The following items cannot be returned:

• Items that have been opened and used
• Items without original packaging
• Items damaged due to misuse
• Digital products or downloadable content
• Items purchased more than 30 days ago

Return Process

To initiate a return, please follow these steps:

1. Contact us at contact@kyxrelyndhep.world or call +1 (512) 187-1017 to request a return authorization
2. Provide your order number and reason for return
3. We will provide you with a return authorization number and shipping instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided in the return instructions

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or we made an error in your order. Original shipping costs are non-refundable.

Exchanges

If you need to exchange an item, please contact us first. We will provide instructions for the exchange process. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven't received your refund yet, please check your bank account or credit card statement. It may take some time before your refund is officially posted. If you still haven't received your refund, please contact us.

Contact Us

If you have questions about returns or need assistance, please contact us:

Email: contact@kyxrelyndhep.world
Phone: +1 (512) 187-1017
Address: 1380 Willow Creek Drive, Austin, TX 78745, United States