Return Policy
Return Eligibility
We want you to be completely satisfied with your purchase of natural laundry care products. If you are not satisfied, you may return eligible items within 30 days of purchase for a refund or exchange.
Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in its original packaging
- The item must be in the same condition as when you received it
- You must have proof of purchase (receipt or order confirmation)
- The item must not be damaged due to misuse or negligence
Non-Returnable Items
The following items cannot be returned:
- Items that have been opened and used
- Items without original packaging
- Items damaged due to misuse
- Digital products or downloadable content
- Items purchased more than 30 days ago
Return Process
To initiate a return, please follow these steps:
- Contact us at contact@kyxrelyndhep.world or call +1 (512) 187-1017 to request a return authorization
- Provide your order number and reason for return
- We will provide you with a return authorization number and shipping instructions
- Package the item securely in its original packaging
- Ship the item to the address provided in the return instructions
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error in your order. Original shipping costs are non-refundable.
Exchanges
If you need to exchange an item, please contact us first. We will provide instructions for the exchange process. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Late or Missing Refunds
If you haven't received your refund yet, please check your bank account or credit card statement. It may take some time before your refund is officially posted. If you still haven't received your refund, please contact us.
Contact Us
If you have questions about returns or need assistance, please contact us:
Email: contact@kyxrelyndhep.world
Phone: +1 (512) 187-1017
Address: 1380 Willow Creek Drive, Austin, TX 78745, United States